Privacy policy

This Privacy Policy relates solely to the information collection and use practices of our web site located at https://www.cherub.co.in and mobile app (collectively referred to as “Site ” or “Website”). We recognise that many visitors and users of this Website are concerned about the information they provide to us, and how we treat that information. This Privacy Policy, which may be updated from time to time, has been developed to address those concerns.


BY ACCESSING OR USING OUR WEBSITE OR BY PROVIDING YOUR INFORMATION, YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE.

 

  1. INTRODUCTION

1.1. Welcome to Cherub

Welcome to Cherub, a leading provider of children's bedding and related products. We value your privacy and are committed to protecting your personal information. (can add more details)

1.2. Purpose of this Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this policy.

1.3. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices. Please review the "Effective Date" to see when the policy was last revised. Your continued use of our website after changes signifies your acceptance of the updated policy.

 

  1. INFORMATION WE COLLECT

2.1. Personal Information

We collect various types of personal information, including but not limited to:

  • Full name
  • Email address
  • Mailing address (including PIN code)
  • Phone number
  • Payment information (e.g., credit card details)

 

2.2. Non-Personal Information

We collect non-personal information that may include:

  • Cookies and tracking information
  • Demographic information
  • Usage data (e.g., pages visited, products viewed, and search queries)

 

2.3. Information from Children

We understand the importance of protecting children's privacy. Our website is not directed towards children under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent.

2.4. Collection Methods

We collect information through various methods, including:

  • Information provided by you during account creation, order placement, or communication.
  • Automatic data collection through cookies and similar technologies (for more details, see our Cookie Policy).

 

  1. HOW WE USE YOUR INFORMATION

3.1. Providing and Personalizing Services

We use your information to provide and personalize our services, including order processing, shipping, and customer support.

3.2. Order Processing and Payments

We collect and process your information to fulfill orders and handle payments securely.

3.3. Communication

We use your information to communicate with you about your orders, promotions, and updates about our products and services. You can manage your communication preferences by following the instructions provided in our communications.

3.4. Website and Service Improvement

Your information helps us enhance our website, services, and user experience.

3.5. Legal Compliance and Protection

We may use your information to comply with legal obligations and protect our rights, interests, and the safety of our website and services.

 

  1. HOW WE SHARE YOUR INFORMATION

4.1. Service Providers

We will not sell, trade, rent or share your Personally Identifiable Information with other parties. except as provided below: We may share your information with Authorized Third-Party Service Providers. We provide some of our services and products through third parties. These "Third Party Service Providers" perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personally Identifiable Information with such Service Providers to deliver packages, send email, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. Further, we may share your Personally Identifiable Information internally within our group entities or with our business partners to provide you access to products or services offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

4.2. Advertising and Marketing Partners

We may share your information with third-party advertising and marketing partners to deliver tailored content and advertisements. Your personal information will not be sold to third parties for their marketing purposes without your consent.

4.3. Legal Obligations and Rights Protection

We may disclose your information in response to legal requests, court orders, government regulations, or to protect our rights, privacy, safety, or property. We may also share information in the event of a legal dispute, investigation, or to prevent fraud or security threats.

4.4. Business Transactions

In the event of a business transaction, such as a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. You will be notified of such a transfer and given an opportunity to opt-out of the transfer of your information.

 

  1. YOUR CHOICES

5.1. Managing Personal Information

You can access and update your personal information by logging into your account. You have the right to request access to, correction, or deletion of your personal information, subject to applicable legal requirements.

5.2. Marketing Preferences

You can manage your marketing preferences by unsubscribing from our marketing emails. To do so, follow the instructions provided in our marketing communications.

5.3. Cookie Preferences

You can manage your cookie preferences through our Cookie Policy. By adjusting your cookie settings, you can control the data collected through cookies and tracking technologies.

 

  1. SECURITY

6.1. Security Measures

We have implemented security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Cherub shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release Cherub from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

We may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Cherub is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Cherub is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

We release information when we believe release is appropriate to comply with the law; enforce or apply our terms of use and other agreement. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. However, please be aware that no data transmission or storage can be guaranteed as completely secure.

6.2. Data Transmission Risks

While we strive to protect your information, we cannot guarantee the security of data transmitted over the internet. You transmit information to us at your own risk.

6.3. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of these websites before sharing your information.

 

  1. CHILDREN'S PRIVACY

7.1. Age Restriction

Our website is intended for users over the age of 18. If you are under 18, you should not use our services or provide personal information without parental consent.

7.2. Verifiable Parental Consent

We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you believe we have collected personal information from a child under 18 without proper consent, please contact us immediately.

7.3. Parental Rights and Controls

Parents or legal guardians have the right to review, delete, and control the information collected from their children. If you are a parent or guardian and would like to exercise these rights, please contact us using the information provided in Section 9.

 

  1. UPDATES TO THIS PRIVACY POLICY

8.1. Policy Revisions

We may update this Privacy Policy periodically. Changes will be reflected in the "Effective Date" at the top of this policy.

8.2. Notification of Changes

We may notify you of significant changes to this policy via email or prominent website notifications.

 

  1. OPT-OUT OF FURTHER USAGE OF PERSONAL INFORMATION

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any PII that we have collected about you, please e-mail your request to unsubscribe@cherub.co.in.

 

  1. SUSPICIOUS COMMUNICATION THROUGH PHONE CALLS, E- MAILS OR MESSAGES

Cherub does not run any contests that require you to pay to participate by paying through a link which is not connected to our Website or App or by giving your bank details for any lottery or cash transaction. Please do not believe any communication using Cherub logo and branding requesting you to pay money in exchange for any gifts or prizes. Such fake communication could look like real emails from Cherub and could direct you to a false website that looks like the Cherub Website. Please do not provide your account information and password or any sensitive information as it could be used to commit fraud.

Do not open any attachments or click any links from suspicious emails or text messages.

Further, Cherub will never e- mail or call you to disclose or verify your password, credit card or bank-account number, CVV, or any other personal information. If you get any such calls from a caller stating to be from Cherub, please be alert when responding to such calls and never reveal sensitive information or details that can identify you. If you have ever responded to a suspicious call, e- mail or message and provided any personal or sensitive information, we urge you to immediately update your Cherub password immediately and report such calls to the nearest police station. If you have provided financial information, you may want to contact your bank or credit card provider.

Note: Should you have any doubts regarding such suspicious communication, contact us so we can help you. Always use customer care numbers displayed on our Website and do not access unknown links or websites for our customer care details.

 

  1. CONTACT US

11.1. Contact Information

If you have questions or concerns about our Privacy Policy or data practices, please contact via email at hello@cherub.co.in

Thank you for choosing Cherub. We are dedicated to safeguarding your privacy and providing a secure and enjoyable online experience.